Terms and Conditions

(1) These Terms and Conditions (the "Terms") apply to all contracts for goods, digital products and other services concluded through the online shop at lasertack.com or with the express incorporation of these Terms.

(2) The provider and contracting party is Lasertack GmbH, Kasseler Straße 62, 34277 Fuldabrück, Germany, registered in the commercial register of the Kassel local court under HRB 16936, represented by its managing director Alex Schatalow, telephone +49 561 92017707, email: info@lasertack.com ("Lasertack").

(3) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity acting in the exercise of their trade, business or profession when concluding the contract. Public institutions are treated as business customers unless mandatory law provides otherwise.

(4) Deviating terms of the customer apply only where Lasertack has expressly agreed to them in text form. Delivering goods or accepting payment without reservation does not constitute agreement.

(5) Individual agreements take precedence. Mandatory statutory rights, in particular those of consumers, remain unaffected.

(1) Optical, optomechanical and other unrestricted products may be purchased by consumers and business customers unless the individual offer states otherwise.

(2) Active lasers, laser modules, laser diodes, pulsed laser sources and other products that generate laser radiation or can permit access to hazardous laser radiation ("restricted laser products") are supplied exclusively to business customers, research institutions, universities, public authorities and comparably competent institutions. Product pages and the checkout may impose further restrictions.

(3) By ordering a restricted laser product, the customer represents that it is acting within a permissible institutional or professional field of use and that it has the expertise, organisation and authorisation required for acquisition, integration, operation, occupational safety and onward supply. Lasertack may request suitable evidence and may suspend or reject an order pending verification.

(4) This sales restriction is not a representation that a product is approved for any particular purpose, complete, ready for safe use or free from further approval or protection requirements. The product description, the datasheet and the agreed purpose are decisive.

(1) Product displays in the shop are not legally binding offers but invitations to place an order. Illustrations may differ in colour, housing, connector position or packaging to the extent that the agreed quality and fitness for use are not impaired.

(2) Technical data, tolerances, measurement conditions, spectra and typical values follow from the product description incorporated at the time of contracting. Values marked "typical", "nominal", "approx." or given as examples are not guaranteed characteristics. A guarantee exists only where Lasertack expressly designates it as a guarantee and defines its content and conditions.

(3) Application guidance and advice are based on the circumstances disclosed by the customer. Unless a design or integration service is expressly agreed, the customer remains responsible for system design, selection, validation and standards-compliant integration. Consumer claims arising from incorrect advice remain unaffected.

(4) Lasertack may make technically equivalent changes where these are customary in the industry, reasonable for the customer and do not adversely affect the agreed function or quality. In relation to consumers this applies only where the statutory requirements are met and no material deviation arises.

(1) The customer places products in the shopping cart, enters the required order and payment details and may correct input errors before submitting the order using the correction tools provided in the shop. By activating the order button, which is clearly labelled as entailing an obligation to pay, the customer submits a binding offer to conclude the contract.

(2) An automated order acknowledgement records receipt only and is not an acceptance unless it expressly states otherwise. The contract is concluded once Lasertack expressly accepts the order, confirms dispatch or dispatches the goods, whichever occurs first. Where an immediate payment method is used, the contract may be concluded upon a successful payment instruction if the checkout states this clearly.

(3) Lasertack stores the contract text as required by law and provides consumers with the contract confirmation, including these Terms, on a durable medium. The customer may save or print the order details before submitting them. The contractual language is German; an English version is for information only unless expressly agreed otherwise.

(4) Lasertack may reject orders, in particular where goods are unavailable, an identity, credit, sanctions or end-use check is not passed, there is an obvious pricing or product-data error, or the destination country is not permissible. Payments already received are refunded without undue delay.

(1) Where a customer account is used, the customer must provide accurate and current information, keep access credentials confidential and notify Lasertack of any misuse without undue delay. The customer is not liable for use for which it is not responsible.

(2) Contract-related notices are sent to the email address provided. The customer must ensure that it remains reachable there. Declarations required by law may be made in any form permitted by law; these Terms do not require a stricter form than text form unless mandatory law provides otherwise.

(1) On the German-language pages of the shop, product prices are shown as total prices including statutory VAT, with the net amount stated as well. On the English-language pages, net prices are shown, because those offers are addressed predominantly to businesses and to recipients outside Germany. Shipping costs and any import duties are not included in the displayed prices and are shown separately during checkout. In every case the decisive figure is the total shown in the checkout before the order is submitted.

(2) For intra-Community supplies to business customers holding a valid VAT identification number, the supply may be made VAT-exempt under the reverse-charge procedure, in which case the tax liability passes to the recipient. The validity of the VAT identification number provided is verified; the privacy policy explains how.

(3) The methods available are advance payment by bank transfer, card and wallet payments through Stripe, and PayPal. For advance payment, Lasertack provides its bank details with the order confirmation and dispatches the goods once payment is received. The methods available in a given case are shown during checkout. Lasertack may exclude individual payment methods in a particular case.

(4) Set-off is permitted against undisputed or finally adjudicated claims and against claims arising from the same contractual relationship. Rights of retention may be exercised only in respect of claims arising from the same contractual relationship; mandatory rights remain unaffected.

(5) The statutory provisions apply in the event of late payment. After a reasonable grace period has expired without success, Lasertack may withhold outstanding deliveries to the extent that this is proportionate.

(1) Delivery is made by UPS or DHL to the delivery address provided. The delivery territory, the delivery methods and the shipping costs are shown during checkout. The expected delivery time is stated on each product and differs between stocked items and items manufactured to order. Delivery periods begin once the contract has been concluded, any agreed advance payment has been made and all customer information required for performance has been received.

(2) Partial deliveries are permitted where they are reasonable for the customer and do not cause additional shipping costs that were not agreed before the contract was concluded.

(3) For consumers, the risk of accidental loss or deterioration passes on handover. In the case of dispatch it passes earlier only where the consumer has instructed the carrier itself and Lasertack has not previously named that carrier. For business customers, the risk passes on handover to the forwarder, carrier or other transport provider; § 447 BGB remains decisive.

(4) A business customer should document externally visible transit damage with the carrier on delivery where possible and notify Lasertack promptly. Statutory duties to inspect and give notice, in particular § 377 HGB, remain unaffected. Such notification is not a precondition for a consumer's rights.

(1) Where performance is prevented by an event outside Lasertack's control that was not foreseeable when the contract was concluded and could not be averted with reasonable care, such as a natural event, war, official measures, an export or import prohibition, industrial action, failure of critical energy, IT or transport infrastructure, or a supply chain disruption not caused by Lasertack, performance periods are extended reasonably for as long as the impediment lasts.

(2) Lasertack will inform the customer without undue delay of any such impediment and its expected duration. If performance becomes permanently impossible or adherence to the contract becomes unreasonable, either party may withdraw from the affected part in accordance with the statutory provisions. Consideration received for services not rendered is refunded without undue delay. Mandatory rights in respect of delay remain unaffected.

(1) In relation to consumers, the goods delivered remain the property of Lasertack until the purchase price has been paid in full.

(2) In relation to business customers, the goods remain the property of Lasertack until all present claims arising from the ongoing business relationship have been settled ("reserved goods"). The business customer may process and resell reserved goods in the ordinary course of business for as long as it is not in default of payment.

(3) Processing is carried out for Lasertack as manufacturer within the meaning of § 950 BGB without creating an obligation for Lasertack. If the goods are combined or mixed with items belonging to others, Lasertack acquires co-ownership in the ratio of the invoiced value of the reserved goods to the value of the other items at the time of processing.

(4) The business customer hereby assigns to Lasertack the claims arising from the resale of reserved goods up to the invoiced value including VAT; Lasertack accepts the assignment. The business customer remains authorised to collect them. In the event of default of payment or a material deterioration in assets, Lasertack may revoke that authority and require disclosure.

(5) If the realisable value of the security exceeds the secured claims by more than 10 %, Lasertack will release security of its choice on request. Third-party access to reserved goods must be reported without undue delay.

(1) Consumers generally have the statutory right of withdrawal for distance contracts. The details are set out in the withdrawal instructions in Annex 1 and the model withdrawal form in Annex 2. Both form part of the consumer information and do not restrict statutory rights.

(2) In particular, there is no right of withdrawal for goods that are not prefabricated and are produced on the basis of an individual choice or decision by the consumer, or that are clearly tailored to personal requirements. Whether this exception applies depends on the particular product and on the actual customisation; merely selecting from standard options is not always sufficient.

(1) Consumers have the statutory rights in respect of defects, in particular the provisions governing consumer sales. Agreed characteristics, objective requirements, installation requirements and, for goods with digital elements, the necessary updates are governed by law and by the product description. The limitation period for new goods is two years from receipt of the goods.

(2) Subject to the statutory requirements, the consumer may demand cure and may generally choose between repair and replacement. Before carrying out a repair, Lasertack informs the consumer of this choice and of the statutory extension of the limitation period. Cure is carried out within a reasonable period, free of charge and without significant inconvenience.

(3) Where cure fails or is dispensable, the consumer has the statutory rights to a price reduction, to withdraw from the contract and, where applicable, to damages. Statutory limitation and burden-of-proof rules are not shortened.

(1) For business customers, the limitation period for defect claims relating to new goods is one year from delivery. This does not apply in cases of fraudulent concealment, a guarantee, claims for injury to life, body or health, intentional or grossly negligent breach of duty, claims under the Product Liability Act, supply chain recourse claims, or where a longer statutory period is mandatory.

(2) Defect claims by business customers in respect of used goods are excluded unless one of the cases named in subsection (1), second sentence, applies or a characteristic has been expressly agreed.

(3) Business customers must inspect the goods without undue delay after delivery and give notice of apparent defects without undue delay; § 377 HGB otherwise applies. The notice should state the serial number, the fault observed, the operating conditions and any available measurements. Missing documentation causes rights to lapse only where the law so provides.

(4) Lasertack provides cure by repair or replacement at its own choice. If cure fails, is unreasonable or is justifiably refused, the statutory secondary remedies apply.

(5) There is no defect to the extent that a malfunction was demonstrably caused only by unsuitable power supply, inadequate cooling, overvoltage, electrostatic discharge, contamination, operation outside specified limits, unapproved modification or faulty integration. The burden of proof is governed by law; this clause does not reverse it.

(1) Products described as OEM, integration, laboratory or development components are intended for incorporation into a higher-level system and may be incomplete as delivered. That alone does not make them a ready-to-use consumer product or a complete machine. Which protective functions, conformity characteristics and documents are present follows exclusively from the product description and the documentation supplied.

(2) The commercial customer is responsible for its own role as manufacturer, integrator and operator. Where relevant in the individual case, this includes risk assessment, classification, protective housing, interlocks, warning notices, beam guidance, personal protective equipment, emissions and electrical safety, EMC, cooling, documentation, conformity assessment, training and the appointment of a laser safety officer.

(3) The customer must not remove or bypass safety functions, markings or protective devices, except where this is necessary for proper integration, legally permissible, and equivalent protective measures are established. Operation and onward supply contrary to applicable product safety, occupational safety, environmental or radiation protection law are prohibited.

(4) Lasertack is liable under section 17 for its own breaches of duty. The customer's responsibility for its system integration does not exclude claims in respect of a product defect already present when the risk passed.

(1) Custom products are manufactured to the expressly agreed specifications. The customer must carefully check drawings, wavelengths, tolerances, coatings, interfaces and approval samples. An approval does not relieve Lasertack of its obligation to perform in conformity with the contract where the error was not apparent to the customer.

(2) Changes after approval require an agreement on additional costs and dates. Where acceptance is agreed, the statutory rules apply; deemed acceptance in relation to consumers requires the notices prescribed by law.

(3) Content, drawings and specifications supplied by the customer must not infringe third-party rights. The customer indemnifies Lasertack against justified third-party claims to the extent that it is responsible for the infringement; Lasertack will inform the customer without undue delay and allow an appropriate legal defence.

(1) Where software or firmware is supplied, the customer receives a simple, non-exclusive, non-transferable right of use to the extent required for the intended use of the product. Mandatory statutory rights, in particular relating to error analysis, interoperability, backup or resale, remain unaffected.

(2) Open source components are governed by the licence terms disclosed with them, which take precedence to that extent. Documentation, source code offers and licence texts are provided in the prescribed form.

(3) For consumer contracts concerning goods with digital elements, Lasertack provides the updates required to maintain conformity, including security updates, for the period owed by law, and informs the consumer accordingly. If the consumer fails to install an update despite proper information, the statutory consequences apply.

(4) Business customers are responsible for regular data backup and for a secure integration and update environment. Lasertack's liability for data loss is governed by section 17; in the case of slight negligence, recoverable restoration costs are limited to the effort that would have arisen with reasonable, risk-appropriate backup.

(1) Deliveries and technical assistance are subject to the proviso that no applicable export control, embargo or sanctions provisions conflict with them, in particular Regulation (EU) 2021/821 as amended and applicable German foreign trade law.

(2) On request, the customer will provide Lasertack with accurate information about the end recipient, the end use, the destination country, the classification and any intended onward supply. The customer will not use products for prohibited purposes, in particular not in connection with unauthorised nuclear, chemical, biological or other weapons of mass destruction programmes or their delivery systems, and will not engage in prohibited circumvention.

(3) Lasertack may suspend performance pending clarification or the granting of any required authorisation. If an authorisation is finally refused or performance would be unlawful, Lasertack is released from the obligation to that extent and either party may withdraw from the affected part. Consideration already received is refunded. Claims for damages are governed by section 17.

(4) The customer is responsible for its own exports, transfers, re-exports and onward supplies. A goods classification or customs tariff number provided by Lasertack does not relieve the customer of its own assessment where it acts as exporter or transferor.

(1) Lasertack is liable without limitation for intent and gross negligence, for culpable injury to life, body or health, under the Product Liability Act, to the extent of any guarantee given, and for fraudulent concealment of a defect.

(2) In the case of slightly negligent breach of a material contractual obligation, that is an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the customer may regularly rely, Lasertack is liable for the damage typical of the contract and foreseeable at the time it was concluded. Liability for slight negligence is otherwise excluded.

(3) The limitations of liability also apply in favour of Lasertack's legal representatives, employees and vicarious agents. Mandatory statutory claims remain unaffected.

(4) Where the customer is a business customer and Lasertack is held liable for damage caused predominantly by faulty integration, marking, instruction or onward supply for which the customer is responsible, the customer indemnifies Lasertack against justified third-party claims to the extent of its responsibility. Contributory fault and statutory apportionment rules remain decisive.

(1) Before returning laser-active, contaminated, biologically or chemically loaded or otherwise hazardous products, the customer must inform Lasertack of the nature and extent of the hazard and provide the decontamination and shipping evidence requested. Lasertack may refuse unsafe consignments. This does not make the exercise of statutory consumer rights more difficult.

(2) The applicable statutory take-back, information and disposal obligations apply to electrical and electronic equipment, batteries, packaging and other regulated products. Such products must not be disposed of contrary to statutory requirements.

(1) Information about the processing of personal data is contained in the separate privacy policy. These Terms do not replace data protection information or consents.

(2) Where business customers exchange confidential technical or commercial information in connection with quotations or projects, it may be used only for initiating and performing the contract and disclosed only to persons under a corresponding obligation. Information that is lawfully known, publicly available, independently developed or required to be disclosed by law or official order is excepted.

Lasertack is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body. Statutory information duties arising once a specific dispute has arisen remain unaffected.

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only to the extent that it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany or another EU member state, Kassel is the exclusive place of jurisdiction to the extent permitted by law. Lasertack may also sue at the customer's general place of jurisdiction.

(3) Should individual provisions be or become invalid, the remainder of the contract remains effective. The statutory provisions take the place of the invalid provision. This does not entail any validity-preserving reduction or shift in the burden of proof.

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. Where several goods forming part of a single order are delivered separately, the period begins on receipt of the last item; where goods are delivered in several partial consignments or pieces, on receipt of the last partial consignment or piece.

To exercise your right of withdrawal you must inform us (Lasertack GmbH, Kasseler Straße 62, 34277 Fuldabrück, Germany, telephone: +49 561 92017707, email: info@lasertack.com) of your decision by means of a clear statement, for example a letter sent by post or an email. You may use the model withdrawal form in Annex 2; this is not mandatory.

To meet the withdrawal deadline it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal. If you withdraw from this contract, we must repay all payments received from you, including the cost of the cheapest standard delivery we offer, without undue delay and no later than fourteen days from the day on which your withdrawal is received. Additional costs of a different delivery method chosen by you are not refunded.

For the repayment we use the same means of payment as in the original transaction unless expressly agreed otherwise; you will not be charged any fees for it. We may refuse repayment until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earlier.

You must send the goods back or hand them over to us without undue delay and no later than fourteen days from the day on which you notify us of the withdrawal. The deadline is met if you send the goods before that period expires. You bear the direct cost of returning the goods unless the offer states otherwise.

You are only liable for a diminished value of the goods where this results from handling other than what is necessary to establish their nature, characteristics and functioning.

Exclusion of the right of withdrawal. There is no right of withdrawal for contracts for the supply of goods that are not prefabricated and are produced on the basis of an individual choice or decision by you, or that are clearly tailored to your personal requirements, and in further exceptional cases regulated by law.

(If you wish to withdraw from the contract, please fill in this form and return it.)

To Lasertack GmbH, Kasseler Straße 62, 34277 Fuldabrück, Germany, email: info@lasertack.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):

• Ordered on (*) / received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Date
• Signature (only for notification on paper)

(*) Delete as applicable.